Rob joined The Arc as its new Executive Director in June, 2015. He brings to The Arc a diverse background in insurance, banking, and nonprofit management. Most recently, he served as Chief Business Development Officer for Volunteers of America Chesapeake (VOA). In this role, he developed strategic efforts to provide resources for VOA programs focusing on the homeless, veterans in need, individuals with intellectual disabilities, and people with mental illness. He is also the founder of Mentoring to Manhood, a mentoring program for male students in Prince George’s County. The program has been recognized as one of the best small charities in the Greater Washington Area by the Catalogue for Philanthropy. Rob earned his Bachelors Degree in Business Administration from Howard University and his Masters Degree in Business Administration from the University of Maryland’s R.H. Smith School of Business. He and his wife, Jualecia, are proud parents of four children and reside in Upper Marlboro.
Director of Family and Community Services
Becky joined The Arc in 2001 after a 20-year career at The National Children’s Center in Washington, D.C. Becky provides leadership for a number of Arc programs including individual and family supports, community supported living, recreation services, inclusive childcare, and casemanagement for the County’s infants and toddlers and autism waiver programs. While the scope of her work is wide, Becky uniquely maintains a personal touch with the folks she serves, their families, and her dedicated staff. She holds a bachelor’s degree in music therapy from Florida State University. When she’s not a work, you will find her either in her garden, riding her horse, or playing the fiddle in her Irish folk band.
Director of Employment Services
Deborah has led The Arc’s Employment Services Division since 2008 after serving 20 years in similar roles at Melwood and JSSA. Deborah has an extensive expertise in the area of supported employment and serves on a number of state/national boards and task forces that promote the employment of persons with disabilities. She holds a bachelor’s degree in social welfare from East Tennessee State University and a master’s degree in counseling psychology from Bowie State University. On weekends, you will find Deborah participating in cooking and wine tasting classes and tending to her extensive watch collection.
Director of Quality Advancement and Nursing
Michelle has been with The Arc since 2009. She started as a delegating nurse supporting individuals in the residential program. In 2011, Michelle was promoted to Director of Nursing. In this capacity she managed a team of nurses that provide hands-on nursing and healthcare consultation for the entire agency. Michelle quickly demonstrated that nursing supports were an essential element of The Arc’s broader mission. In 2014, Michelle’s responsibilities were broadened to include quality advancement. She received her associate’s degree in nursing from Anne Arundel Community College and her bachelor’s degree in nursing from University of Phoenix. At home, Michelle enjoys fitness and health activities, cooking, and playing the role of “handywoman!”
Lorraine C. Holmes Settles
Director of Business & Resource Development
Lorraine’s expertise is in establishing development operations, annual funds, foundation relations and corporate partnerships. She also has extensive experience in proposal writing, training nonprofit boards, and creating diversified fundraising platforms. Lorraine is a Certified Fund Raising Executive who enjoys music, traveling, nurturing young people, cooking and training those in whatever she knows so they do it better. Lorraine earned her Bachelors Degree in Liberal Studies at the University of Delaware and completed her Masters Degree and doctoral coursework in Organizational Communication at Howard University.
Director of Residential Service
Kelly joined the Arc in 1992 as a direct support professional. Like many staff members, Kelly has worked in a variety of capacities as she developed her managerial skills. She now oversees The Arc’s largest program with a staff of 300 operating out of 48 sites. She’s a “roll your sleeves up … whatever it takes” type of leader who is greatly appreciated by the residents of her program and her caring staff. Kelly holds a bachelor’s degree in sociology from Frostburg State University. Off the job, she’s an outspoken “Steelers Fan” who enjoys her two college-aged children, her dogs, and co-ed softball.
Director of Finance
Angela has played an important role in managing The Arc’s financial resources since 2003 when she was hired as an Accounting Manager. In 2008, she was promoted to Director of Finance. Prior to joining The Arc, Angela worked for a CPA firm in the areas of auditing and contract consulting. Angela shares her fiscal experience and expertise by assisting the entire management team in their efforts to be good stewards of the agency’s resources. Her organizational and interpersonal skills make her the ultimate team player. Angela holds a bachelor’s degree in accounting from Norfolk State University. She too is an avid “Steelers Fan” who also enjoys gardening, bicycling, and regular shopping trips to area malls.
Director of Business Operations
Christina has been managing programs at The Arc since 1995. She has previously served as both The Arc’s Director of Residential and Employment Services. In recent years, the organization has utilized her unique blend of business acuity and program experience to manage various administrative operations including grants management, capital projects, staff training, representative payee services, agency insurance, purchasing and property management. Christina holds a bachelor’s degree in psychology from West Virginia University, a master’s in human services from McDaniel College, and an MBA from Marymount University. In her spare time, she enjoys bicycling, photography, and spending time with her two young children.
Director of Human Resources
Audrey has headed The Arc’s Human Resources office since her arrival at in 1995. Prior to joining The Arc, Audrey enjoyed a 17-year human resources career with Amtrak. Audrey has proven to be a supportive and helpful professional for The Arc’s workforce. Whether it is recruitment, policy advisement, or benefits administration, she faithfully takes the time to listen to the nearly 600 employees working at the agency. Audrey holds a bachelor’s degree in Social Sciences for Cheyney University. She is our third and final “Steelers Fan,” an avid reader, a movie watcher, and regularly accompanies her granddaughter on various shopping sprees.